Returns & Refund
Refund & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Customers are responsible for any cost associated with returning the item(s) to us and any additional postage cost for exchange items.
we strongly suggests using a postage bag with tracking. The Essential Living Warehouse will not be responsible for any lost parcel sent by customers, which does not have a tracking number.
Please note that if items from an order are returned in accordance with our returns policy and have been purchased via AfterPay, there will be a 6% processing fee deducted from the total refund amount.