Returns & Refund

Thank you for shopping with The Essential Living Warehouse. We want to ensure your satisfaction, and our comprehensive refund and exchange policy aims to make your return process seamless. Please take a moment to review the following details:

Return Procedure.

Feel free to initiate returns within 14 days of receiving your items. Begin the process by emailing us sales@theessentiallivingwarehouse.com.au specifying the item(s) for return, your order number, email address, and the reason. Our customer service will respond providing a return address. Pack the item(s) securely in the original packaging, drop it at your local post office with the designated return address, and once received, we'll process an exchange or issue a credit note in line with our returns policy. Ensure items are in original, unused condition, Items worn, damaged, washed, or altered in any way
( tags cut off) will not be accepted for returns.
Items sent back without first contacting our Customer Service Team will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for return.

"If you have not received your order within 21 days from the date of purchase, please contact our customer support team at sales@theessentiallivingwarehouse.com.au for assistance. We are committed to ensuring the timely delivery of your products.

Please note that any concerns or issues regarding your order must be reported to our customer support team within 30 days from the date of purchase. Regrettably, we cannot offer refunds or exchanges for issues reported after this 30-day period. This policy is in place to address concerns promptly and to avoid complications that may arise from delays in reporting

Store Credit or Size Exchange:

For returns, we offer store credit or the option to exchange the item for a different size. Refunds will only be provided in the case of a faulty item.

Store Credit Value:

The store credit or exchange value will be equal to the purchase price of the item. In the case of a sale purchase, you will receive store credit equivalent to the amount you paid during the sale, not the full retail price.

Easy Exchange Process:

To facilitate the exchange process, you may choose to exchange the item for a different size. If you prefer to purchase a different product, we will issue store credit, giving you the freedom to use it as you wish.

4. Availability Disclaimer:

Due to the popularity of our range, we cannot guarantee that a replacement item will be in stock at the time of processing your return. However, our team will work diligently to assist you in finding the best possible solution.

RECEIVED A FAULTY PRODUCT?

At The Essential Living Warehouse, we take great pride in the quality of our products. If you believe that you have received a faulty garment, we sincerely apologize for any inconvenience caused. Rest assured, we are committed to making it right for you. Here's what you need to know:

Notification Period:

You have 3 days from the date of receipt to notify us of any suspected faulty item. Please reach out to our dedicated Customer Service Team via email at sales@theessentiallivingwarehouse.com.au to initiate the process.

Prompt Communication:

To expedite the resolution, please notify our Customer Service Team before sending the suspected faulty item back to us. Our team will guide you through the process and ensure that your concerns are addressed promptly.

Individual Assessment:

Each suspected fault will be dealt with on a case-by-case basis. We may request additional information, such as photographs, to determine if the product has a manufacturing defect.

Return Process and Refund Policy:

In certain cases, we may require you to send the garment back to us for further inspection. If the garment is confirmed to be faulty by our quality control team, we will offer you the choice of an exchange, store credit, or a refund to the original payment method used for the order.
We will cover the cost of returning faulty garments to us.

Partial Refunds for Minor Faults:

For minor faults, you may be entitled to a refund of up to 50% of the amount you paid for that particular item.

Fair Inspection Process:

In some instances, if upon further inspection, we reasonably determine that the product is not faulty or has been damaged due to fair wear and tear, misuse, failure to use in accordance with the manufacturer's instructions, or a lack of reasonable care, we will regretfully have to deny the return. In such cases, we will send the product back to you at our cost.

RETURN PROCESSING TIME

At The Essential Living Warehouse, we aim to provide a timely and efficient return process. Once we receive the item(s) at our warehouse, please allow us up to 7 business days to fully process your return. Rest assured, our dedicated Customer Service Team will keep you informed every step of the way.

Upon completion of the return process, you will receive an email notification from our Customer Service Team confirming the acceptance of your return.

We value your satisfaction and aim to provide excellent customer service. If you have any questions or need further assistance regarding your return, please don't hesitate to contact us.

Thank you for choosing The Essential Living Warehouse. We appreciate your business and look forward to serving you again in the future.

Best regards,

Sherelle

CEO

sales@thessentiallivingwarehouse.com.au